Terms & Conditions – Everything You Need to Know About Your Stay at Amolaris.
Terms & Conditions
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Arrival & Departure
Your lodge or suite will be ready for you from 3:00 pm on the day of arrival. Please let us know your approximate arrival time in advance. On the day of departure, we kindly ask you to vacate your accommodation by 10:00 am. Please note that in the event of an unannounced late departure, we reserve the right to charge for an additional day. -
Reservation & Deposit
To make your lodge or suite officially yours, we kindly ask for a written reservation. Your booking becomes binding once we have received a deposit of 30% of the total amount, with a minimum deposit of €150.00. Simply follow the instructions in our booking system. If you have any questions, we will be happy to assist you.The deposit is considered a processing fee and, in the event of cancellation, will only be refunded if travel insurance has been taken out and a medical certificate is provided.
- Payment
Please note that, under Italian law, cash payments are only permitted up to an amount of €4,999.00.
We gladly accept debit cards and credit cards. - Local Tax
By paying the local tourist tax, you make an important contribution to the culture, infrastructure and natural environment of our region.
Currently, €4.00 per night and person aged 14 and over is charged. This amount is not included in the total price.
We kindly ask you to settle the local tax on site upon departure. -
Pets
The surcharge per dog and day is €35.00.To ensure that all two- and four-legged guests feel comfortable, we kindly ask you to observe a few rules:
Dogs are not permitted in the breakfast area, communal garden or Atrium.
Dogs must be kept on a lead in all public areas.
Four-legged guests are welcome on the sun terrace above the indoor pool.
A dedicated dog station is available for your daily walks.
We reserve the right to charge for any additional cleaning, damage caused, or urine stains on the lawn.
For hygiene reasons and out of consideration for guests with allergies, we deliberately do not use carpets in lodges and suites that accommodate pets.We will be happy to provide a dog bed and food bowl upon arrival.
- Smoking
All indoor areas are non-smoking. We kindly ask you to be considerate of other guests and, when smoking outdoors, not to smoke in their immediate vicinity. -
Because unexpected things can always happen, we recommend taking out travel cancellation insurance. You can calculate the premium and book directly through Europäische Reiseversicherung. If you decide not to take out travel cancellation insurance, the following cancellation conditions apply:
For cancellations made 30 to 20 days before the planned arrival date, we charge 30% of the total price of the stay.
For cancellations made 20 to 10 days before the planned arrival date, we charge 60% of the total price of the stay.
For cancellations made 10 to 3 days before the planned arrival date, we charge 80% of the total price of the stay.
For cancellations made from 3 days before the planned arrival date, we charge the full price of the stay.
In the event of a no-show, late arrival or early departure, we charge the full price of the stay.
The deposit is considered a processing fee and, in the event of cancellation, will only be refunded if travel insurance has been taken out and a medical certificate is provided.
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When can we check in?
Check-in is available from 3:00 pm. You are very welcome to arrive earlier and enjoy the garden and terrace until your accommodation is ready. Last updated: December 2025
What type of coffee machine is available in the lodge?
The lodge kitchen is equipped with a fully automatic coffee machine. Last updated: December 2025
Can we charge our electric car at Amolaris?
Yes. There is an EV charging station available on the property. Last updated: December 2025
Is the lodge garden enclosed?
Yes. The private 100 m² lodge garden is fully enclosed, ensuring complete privacy for every guest. Last updated: December 2025
Can I book without breakfast?
Our wonderful breakfast is included in the accommodation price. It is freshly prepared every day with great care by your host Wally. Last updated: December 2025
Are there any lodges with two bedrooms?
All of our lodges and suites have one bedroom. Children or additional guests can sleep on the sofa bed in the living area on request. Last updated: December 2025
Are all lodges the same?
Lodges 1–6 share the same layout and feature a pitched roof. They overlook the apple orchard and wildflower meadow. Lodges 7–8 have flat roofs and a different interior layout. Their gardens are the southernmost on the property and are enclosed by a wall for even greater privacy. Last updated: December 2025
How many lodges are there?
There are 8 lodges and 6 suites in total. Last updated: December 2025
Where are the suites located?
The 6 suites are located on the first and second floors of the Amolaris Guesthouse. Last updated: December 2025
Can we bring our dog?
Dogs are permitted on request only, as availability is limited. The surcharge is €35.00 per day. Last updated: December 2025
Are the lodges accessible?
Yes. The lodges and the Atrium with breakfast room, library and Honesty Bar are accessible. Last updated: December 2025
Do you offer half board?
We have deliberately chosen not to offer half board. At Amolaris, every guest is free to follow their own rhythm and enjoy the culinary variety of the surrounding mountain huts, alpine inns and restaurants. Last updated: December 2025
What and where is the Guesthouse?
The Guesthouse is the original main house, which has been part of Amolaris since 1970. It is home to the indoor pool and the 6 suites. Last updated: December 2025
Is there a more affordable lodge option?
Yes, there is. Our introductory lodge is available at a more affordable rate. Feel free to ask us for an offer. Last updated: December 2025
Is there a washing machine on the property?
Yes. The Guesthouse has a dedicated laundry room with washing machine, tumble dryer and ironing station for shared use. Last updated: December 2025
How does the Homechefbox work?
The Homechefbox was created by Homechef Karl Telfser. The dishes are delivered to your lodge or suite in an attractive, plastic-free box and include everything you need, such as salt and Parmesan cheese. Following simple instructions, you finish the dishes yourself. We have personally tried and tested every dish. Last updated: December 2025
What is the Honesty Bar?
The Honesty Bar is a fully equipped self-service bar located in the Atrium. All Amolaris guests are welcome to help themselves and prepare their own drinks. The selection includes regional wines, soft drinks, aperitifs, beer, spirits, gin and more. Fresh herbs for garnishing your drinks are also available. Last updated: December 2025
How does breakfast work? Buffet or breakfast box?
Breakfast is served in the Atrium and is included in the price. Every day, Wally prepares a wonderful selection of fresh and wholesome delicacies for you. The breakfast box can be booked on request for an additional charge and will be delivered directly to your lodge or suite. It is filled with regional and homemade specialities. Last updated: December 2025
Can our dog join us for breakfast?
Dogs are not permitted in the breakfast area. Last updated: December 2025
Do you offer a housekeeping service?
For environmental reasons, we have deliberately chosen not to provide automatic daily cleaning. Of course, our housekeeping team will be happy to clean your lodge or suite on request. Towels can be changed daily whenever needed. Last updated: December 2025
Can you arrange flowers as a surprise?
We will be happy to arrange a beautiful bouquet of flowers and have it waiting for you upon arrival. Please let us know your preferences and budget. Thank you. Last updated: December 2025
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