Well informed. Useful information about your holiday at the Amolaris.
Arrive relaxed and ready to enjoy life from the very first minute. If your holiday starts like this, it’s bound to be one to remember, isn’t it? That’s why we recommend that you read the following before you come and stay with us. We have put together everything you need to know. Any questions? We are here to help!
Your lodge or suite will be ready for you from 3 pm on the day of arrival. Please let us know around what time you think you’ll arrive.
Please vacate your accommodation by 10 am on your day of departure. Please be aware that we will charge you for an additional day if you depart unexpectedly late.
A written reservation is required in order for a lodge or suite to officially become “yours”. This is effective as soon as we have received your deposit of 30% of the total (a minimum of €150.00). Simply follow the instructions in our booking system, if you have any questions, please contact us.
The deposit is a processing fee and will only be refunded in the event of cancellation if travel insurance has been taken out and a medical certificate is available.
Please be aware that cash payments in Italy are only permitted up to a total of €4,999.00. We accept EC cards and debit cards.
By paying the so-called local or visitor’s tax, you significantly improve the environment, infrastructure, and culture of our region. It is currently €4.00 per night per person (14 years and older). It is not included in the total price. Please pay the local tax on your departure.
The surcharge per pet per day is €35.00.
To ensure that everyone, both two-legged and four-legged, feels comfortable, we ask you to observe a few rules:
- Dogs are not allowed in the breakfast area, the communal garden or the Atrium.
- Leashes are required in all public areas.
- Furry friends are also allowed on the sun terrace above the indoor pool.
- A separate dog station is available for your daily walk.
- We reserve the right to charge for any additional cleaning or damage incurred, as well as for urine stains on the lawn.
For hygiene reasons and out of consideration for allergy sufferers, we deliberately do not use carpets in the lodges and suites occupied by pets.
We will be happy to provide you with a dog bed and food bowl upon arrival.
All indoor areas are non-smoking. Please be considerate of your fellow guests and do not smoke in the outdoor areas in close proximity to other guests.
As there’s always a possibility that something will crop up, we recommend taking out a travel cancellation insurance. Calculate the cost here and then you can book it directly via Europäische Reiseversicherung. Should you decide not to take out travel cancellation insurance, the following cancellation conditions will apply:
If you cancel between 30 and 20 days before your planned arrival, we will charge a fee of 30% of the total price of your stay.
In the event of cancellation from 20 to 10 days before the planned arrival date, we charge a fee of 60% of the total price of the stay.
If canceled 10 to three days prior to arrival, we charge a fee of 80% of the total price of the stay.
In the event of cancellation three days or more before the planned arrival date, we will charge the full price of the stay.
In the event of no-show, late arrival or early departure, we will charge the full price of the stay.
The deposit is a processing fee and will only be refunded in the event of cancellation if travel insurance has been taken out and a medical certificate is available.
